SHIPPING POLICY
PURCHASE TO SHIPPING PERIOD
Each item purchased is shipped out within 2 – 5 business days after purchase depending on the volume of online orders pending. An email will be sent to buyer if item still is not shipped by the third day.
An email with a tracking number (if applicable) would be sent to the buyer prior to items being shipped.
FREE STANDARD DELIVERY On All U.S.A Orders Of $150 Or More
If you’re based in the US, spend $150 or more and receive FREE standard delivery via Royal Mail. Your parcel will be trackable and will take 2 – 5 working days after your item has been shipped to arrive.
FREE STANDARD DELIVERY On European, Uk & Canada Orders Of $250 Or More
For customers shopping in the EU, Uk, or Canada, enjoy FREE standard international delivery when you spend $250 or more. Please allow 5 – 14 working days for delivery.
- Please note, the international part of the transit is managed by local courier services and is not tracked by Royal Mail after it reaches the destination country. In the rare event of the goods being delayed overseas, it may be difficult for our customer service team to trace your package.
- Due to varying customs regulations, international deliveries can take up to 3 weeks from dispatch, dependant on the destination.
FREE STANDARD DELIVERY On Australian, Middle East And Rest Of World Orders Of $300 Or More
For customers shopping in Australia, Middle East or Rest of World, enjoy FREE standard delivery when you spend $300 or more. Please allow 5 – 21 working days for delivery.
- Please note, the international part of the transit is managed by local courier services and is not tracked by Royal Mail after it reaches the destination country. In the rare event of the goods being delayed overseas, it may be difficult for our shipping department to trace your package.
- Due to varying customs regulations, international deliveries can take up to 3 weeks from dispatch, dependant on the destination.
EXPRESS DELIVERY For UK Orders
For express delivery, you must place your order before 12pm Monday – Friday (GMT). If your order is placed after the midday deadline, your order will be dispatched the following working day. Please note, for customers based in the Scottish Highlands and UK Islands, allow within 3 working days from dispatch. All express deliveries are tracked and the tracking information will be provided to you by email upon dispatch.
EXPRESS DELIVERY For International Orders
All international orders are shipped securely via Parcelforce Worldwide. Please allow up to 5 working days for delivery after dispatch. All express deliveries are fully tracked and the tracking information will be provided to you by email upon dispatch. If you require additional information, please contact the Customer Service Team at: motherlandcouture16@gmail.com
Import Taxes & Duties
Please be advised that customs charges and/or import duties are determined by the customs office of the regarding destination and where applicable, may be levied once the parcel arrives at the destination country.
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by Underated. For further details of charges, please contact your local customs office.
Customs & Regulations
Customers should check local postal regulations for restricted items, as MotherlandCouture cannot be held liable for any items that are not accepted into the regarding country.
RETURN POLICY
Return Policy.
As a valued customer, we want you to know that we care and we vow to ensure you have a great retail experience with us. Please make sure that you have carefully reviewed your order prior to finalising your purchase. We offer exchanges, refunds on all items within 14 days of receipt or store credit after 14 days, which is valid for 6 months for use online.If you discover a fault with the item(s) you have received, please contact us straight away and our customer services representatives will try to resolve the issue for you as soon as possible. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer..For any returns please email motherlandcouture@gmail.com. All returns must be accompanied by a unique return code provided by our sales department. Please do not attempt ship back any item without your unique number on your parcel.
Exchange/Refund Policy
Should you wish to exchange your item(s) for any reason, please refer to the table below as a guideline and contact us within 14 days from receiving your order explaining the reason for your exchange request. Exchanges will be processed upon receipt of the regarding item(s). Acknowledgment of receipt will be sent electronically following the evaluation process, stating the outcome and whether the item is eligible for exchange, refund or store credit.
1. Exchange Conditions
Please refer to the following criteria as a guideline only to our exchange/refund policy:
General
- Exchanges/Refunds accepted within 14 days of receipt
- Store credit will be issued after 14 days.
- Items must not be damaged, worn, washed.
- Items must be in new/original condition with all tags and packaging intact.
- Evaluation process may take up to 14 days from receipt.
- Upon dispute, the exchange decisions by MotherlandCouture will be final.
Apparel
- Items must be in an unworn, resellable condition with all original tags and packaging intact.
Headwear & Footwear
- No returns or exchanges due to hygiene reasons.
Please note items remain the responsibility of the customer until it is received by Underated. Therefore it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package. Once we receive your package, we will evaluate the products before proceeding with exchanging your order or issuing store credits. Underated reserves the right to replace the faulty item with one of the same style, size and colour.
2. Store Credit
Underated store credit will be given when an exchange is unavailable and when an item is returned after 14 days of receipt. Store credits are valid for a period of 6 months from the initial date of issue.
3. Sale
4. Size
PRIVACY POLICY
What information do we collect?
- We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
- When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
- We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
- Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To administer a contest, promotion, survey or other site feature.
- If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use “cookies”?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include Underated London. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the “My Account” section. Please note that due to email production schedules you may receive any emails already in production.
To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Changes to our policy
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on July 15th, 2016.
Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
Online Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Your consent
